Opportunity

Administrators previously had to rely on customer support to provision new web instances—or “hubs”—for Autodesk’s cloud products, causing delays. The challenge was to create a self-service solution that aligns with their workflows and speeds up deployment.

Design & Execution

I developed the Self-Service Hub Provisioning tool as an extension of the Common Project Administration dashboard:

• Guided Onboarding: A step-by-step wizard simplifies hub setup.
• Streamlined Actions: Complex processes were distilled into clear, intuitive steps.
• Consistent Experience: The tool integrated seamlessly with the existing administration interface.

Key Deliverables

• Provisioning Module: An embedded interface for quick, self-service hub setup.
• Interactive Wizard: A guided flow ensuring efficient and accurate provisioning.
• UX Documentation: Detailed user flows and design rationale supporting the solution.

Outcomes

The tool transformed the provisioning process:

• Faster Deployment: Hubs can now be provisioned instantly without support intervention.
• Empowered Administrators: Users gained greater control, leading to a more agile experience.
• Enhanced Efficiency: The streamlined process laid the groundwork for ongoing innovation in Autodesk’s cloud ecosystem.